Documentation

Getting started at Acme

Begin by choosing the type of visit and the location. Acme has Harbor, Midtown and Garden in Port Alder. Flex uses a home location, while Unlimited desk access spans the locations during their respective member windows. Team has its own shared allowance and weekday hours. A day pass applies to one selected weekday at one location.

Choose your location

Read the entrance and access information for the site you intend to use. Reception is staffed weekdays from 09:00 to 18:00 at every location. Unlimited access can begin before reception opens or end after it closes. Your plan's window still applies, so do not infer access from a building's longest listed hours.

Before your first visit

Read the plan scope and decide which location fits your week.
Keep the dated confirmation for the visit or membership you are discussing.
Review the entrance summary and ask staff about any missing route detail.
Identify separate room needs, including capacity and duration.
Check the cancellation conditions for each item you plan to use.

A day pass is a desk entitlement; it is not a room booking. A room confirmation includes a booking ID. The app demonstration contains sample rows and cannot establish that your own reservation exists.

Lost badge

Report a lost access badge to staff. A replacement costs $15 and is prepared within one business day after staff confirms the request. Tell staff which membership and location your request concerns. Reading a replacement policy does not deactivate a badge or create a replacement request by itself.

Phone booths

Phone booths are first come, first served, with a 45-minute limit. A booth is not a bookable meeting room. Plan a room reservation if a session needs a fixed place for a group or lasts longer than a short call.

Keeping your records clear

Use the date and reference of the current visit when asking for help. An old email, demonstration invoice or conversation about another booking may resemble your situation without proving its current state. Staff can work from the relevant confirmation and the question you need resolved.